الشروط والخصوصية

Welcome to Zajil. By creating an account and using our services, you agree to the following terms:

1. Account Eligibility

You must provide accurate information (Name, Phone Number, and Address) when registering. You are responsible for maintaining the confidentiality of your account.

2. Order Placement & Cancellation

• You can cancel your order free of charge only if the restaurant has not started preparing it yet.
• Once the restaurant accepts and begins preparing your food, the order cannot be canceled, and you are obligated to pay its full amount.

3. Delivery & Customer Availability

• When the delivery rider arrives at your location, they will wait for a maximum of 10 minutes while trying to contact you.
• If you fail to respond or show up, the order will be canceled, and the full cost will be added as a debt to your account to be paid on your next order.

4. Food Quality & Allergies

• Zajil acts as an intermediary delivery service. The partner restaurant is solely responsible for the food quality, preparation, and ingredient safety (including food allergies).
• If your order arrives damaged, incorrect, or missing items, please take a photo and contact our customer support within 30 minutes of delivery for a resolution.